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MODEL OVERVIEW
About this model: GE PFE28KSKSS
Stainless PFE28KSKSS Style B AutoFill Not Found message and model-specific checks.
Identify the stainless PFE28KSKSS
PFE28KSKSS is the stainless-steel, 27.70-cubic-foot GE Profile French-door refrigerator in this record. Its exact GE specification divides that volume into 18.50 cubic feet for fresh food and 9.17 for the freezer, and gives an overall width of 35 3/4 inches. Those measurements help identify the cabinet before using a family manual that covers several capacities and panels. Inside this exact SKU, two full-width freezer baskets separate frozen food, while a full-width adjustable-temperature fresh-food drawer and a Quick Space shelf change how tall or chilled items can be arranged. Those are useful model facts, but they do not imply a second ice maker: GE calls the IM5D freezer ice maker optional. Match the full KSKSS suffix on the product label when comparing a control illustration with the refrigerator in front of you.
Read Not Found as an AutoFill message
The exact PFE28KSKSS product page lists Hands-Free AutoFill. In its linked owner manual, physical page nine explicitly groups PFE28K with the Style B AutoFill controls, so the AutoFill instructions apply to this model. The illustrated Style A panel belongs to PFE28P single-serve models and should not be used as the control map here. Page fourteen calls Not Found an error message in the AutoFill section and says to try a different container. This wording concerns the dispenser's ability to recognize a vessel for hands-free filling; it is not a numbered refrigeration or compressor fault. To use the function, place a container centrally and far back in the dispenser recess without activating the paddle, remove your hand, then select AutoFill. The manual says sensors measure container height. A uniform glass in its recommended size range gives the sensors a clearer target than a highly irregular cup.
Separate sensor trouble from the water path
If Not Found appears, try a different, more regular container before changing temperature settings or ordering parts. The rendered instructions recommend roughly four to eight inches of height and two to six inches of width for best AutoFill results. Handles, straws, garnish, ice and an unusual rim can alter how the fill behaves. Wipe the sensors with a clean damp cloth; the manual specifically says not to spray water or cleaners directly on them. The troubleshooting chart separately groups AutoFill underfill or no fill, points an error-message case back to the AutoFill instructions, and says to clean the sensor. A different row covers no water or ice production and lists a blocked supply line or clogged filter among possible causes. PFE28KSKSS uses RPWFE filtration and has a Water Filter Indicator Light, with the cartridge on the left fresh-food wall. Treat a filter reminder, water-supply failure and container-detection message as different clues.
Use the correct options and next checks
The same exact product listing includes a Door Alarm, but an open-door warning explains a different situation from a vessel that AutoFill cannot find. Close both fresh-food doors and the freezer drawer fully if that alarm sounds; re-centering a cup will not clear an open door. GE also lists a second ice maker only as an option, so checking for its actual installation matters when interpreting ice output. WiFi is optional as well and requires part PBX23W00Y1; connectivity is not a prerequisite for recognizing a cup. If the dispenser still does not fill a suitable container after the sensor and placement checks, use the manual's separate water or ice troubleshooting path and check the cartridge and household supply. Keep the model number, literal display message and which of those checks changed the result together for a service discussion. That sequence preserves the distinction between the PFE28K Style B dispenser and unrelated controls elsewhere in the family PDF.
Verified model details
Exact PFE28KSKSS product lists Hands-Free AutoFill.
Source for this detailRendered owner page 14 says Not Found: try another container.
Source for this detail · Source page: 14
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Open official source
GE Profile™ Series ENERGY STAR® 27.7 Cu. Ft. French-Door Refrigerator with Hands-Free AutoFill - PFE28KSKSS - GE Appliances
Open official sourceIf there is a safety risk, stop using the appliance and follow the manufacturer’s instructions.