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MODEL OVERVIEW
About this model: GE WES1384SMSS
GE WES1384SMSS is a 1.3-cu-ft, 1,000W countertop microwave with a selector dial and separate top browner. Its official manual identifies a lit LOCK indicator and the PAUSE/CLEAR unlock procedure.
Identify the 1.3-cu-ft microwave with a browner
The WES1384SMSS is a GE countertop microwave whose official owner manual prints that exact model on its cover and describes it as an oven with a browner. GE lists a 1.30-cubic-foot cavity, 1,000 watts of microwave output, a stainless-steel door and a black case. The 12.8-inch turntable is supported by a removable ring, while a separate wire browner shelf sits inside for the finishing feature. The illustrated oven diagram identifies a selector dial beside its touch controls and a browner element high in the cavity. This combination matters when identifying a replacement manual: the Top Brown setting and shelf are physical features of this WES model, not a generic function of every 1,000-watt GE microwave. In ordinary microwave cooking, leave the turntable and support properly seated. Reserve the extra shelf for the browning instructions, and check the complete WES1384SMSS label when matching a control question to the guide.
Read LOCK before diagnosing a failed start
If the panel looks powered but the controls do not respond, first look for the LOCK indicator. The exact product specification lists Child Lock with a three-second Pause hold, and the manual's Child Lock-Out page names PAUSE/CLEAR. Hold that key for about three seconds to lock or unlock the controls; LOCK remains lit while the panel is secured against accidental starting. This is an intentional access state, not a code for a damaged electronic board. The troubleshooting table repeats the same remedy and separates it from other no-start causes. An incompletely closed door, a cooking choice waiting for START, an earlier selection not cleared with PAUSE/CLEAR, or a missing weight or food type can also prevent a cycle. After unlocking, enter the desired program and press START. A timer light, a finished-cooking reminder beep and a lit LOCK indicator describe different events; note which one is actually present before taking further action.
Choose time and power with the selector dial
This model mixes touch keys with a selector dial rather than requiring numbers for every time entry. The manual states that the dial changes time in ten-second steps up to five minutes, thirty-second steps from five to ten minutes, and one-minute steps beyond ten minutes. That changing sensitivity explains why a small twist does not always change the display by the same amount. For Time Cook, choose the time and, if needed, a power setting from 0 through HI before pressing START. Time Cook II can move to a different power level after an initial stage, so a changing sound or pace during a programmed cycle can be expected. Express Cook is different: its START key begins an immediate thirty-second cycle and adds another thirty seconds when pressed again. MORE and LESS alter a running countdown in ten-second steps. Use the displayed time and selected mode to decide whether the oven is paused, counting down or waiting for START.
Use the upper browner as a separate cooking stage
Top Brown is a defining WES1384SMSS feature. The upper heating element is intended to color food that has already been cooked; it is not a substitute for completing raw food safely. Put the browner shelf on the turntable, set the dish on the shelf, press TOP BROWN, dial the browning time and press START. The manual also permits a sequence in which Time Cook finishes and browning starts automatically, but the food must be fully cooked before that finishing stage. Hot surfaces can remain dark, so use oven mitts for the dish and shelf and allow the element and guard to cool before touching or cleaning nearby. The shelf may be washed with mild soap and water or in a dishwasher, but the guide excludes a self-cleaning oven. This separate heat source changes the handling of dishes and utensils compared with plain microwave heating and is worth checking before a user calls a normal heat smell or hot shelf an error.
Match automatic programs and care to this cavity
The convenience keys have their own inputs. Press DEFROST once for Auto Defrost, intended for meat, poultry and fish weighing up to 6.5 pounds, or twice for a timed defrost of other foods. The dial supplies weight or time; START begins the selected routine. POPCORN cycles among 3.5-, 3.0- and 1.75-ounce packages, whereas AUTO COOK asks for one of nine food entries. Those are preset workflows, so a missing food type or weight can leave a bright control panel waiting rather than indicate a fault. Keep the 12.8-inch tray and its support in place, wipe spills from the cavity and door contact surfaces, and unplug the oven before cleaning as the guide directs. The browner element and reflector do not come out; do not try to pull them free while cleaning. If a problem persists after the correct lock, door and START checks, record the exact indicator, selected function and whether the turntable rotated for a useful service description.
Verified model details
A lit LOCK indicator means Child Lock-Out; hold PAUSE/CLEAR for about three seconds.
Source for this detail · Source page: 1The separate browner shelf and element finish already-cooked food, and remain hot afterward.
Source for this detail · Source page: 17The dial changes time in different steps, while Express Cook starts with thirty seconds.
Source for this detail · Source page: 7
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GE® 1.3 Cu. Ft. Capacity Countertop Microwave Oven - WES1384SMSS - GE Appliances
Open official sourceIf there is a safety risk, stop using the appliance and follow the manufacturer’s instructions.